(Remote) Customer Support Specialist at Fintech! | マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.の求人詳細

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東京

2024.5.24 [Fri.]

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更新日 2024-05-08
掲載開始日 2024-05-08

(Remote) Customer Support Specialist at Fintech!

人材紹介
スタッフレベル

この求人の取扱い会社	マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.
企業名	会社名非公開
職種	カスタマーサービス - カスタマーサービス/カスタマーサポート
業種	その他金融
勤務地	アジア日本東京都
仕事内容	The Customer Support Specialist will be involved in handling escalated cases fom BPO center. The position may also be required to perform clerical work such as inputting information, reviewing responses made by the customer support center, and providing feedback reports essential for improvement, when problems are found in customer service. Description The Customer Support Specialist will be involved in handling escalated cases fom BPO center. The position may also be required to perform clerical work such as inputting information, reviewing responses made by the customer support center, and providing feedback reports essential for improvement, when problems are found in customer service. Among the main responsibilities, you will engage in: * Handle support center escalations (B2C Customer Support) by phone or email * Entering information in Excel and other necessary formats * Providing feedback on the content obtained from customer support for improvements * General customer support related tasks other than the above: e.g. inputting information, reviewing responses made by the customer support center Profile The successful candidate has spirite of initiative, is passionate about the industry and about providing excellent Customer Service, and is eager to potentially progress with their career! To be able to succeed in this position, the following credentials will be important: * Customer Support experience at a financial institution * Experience in payment-related industry would be a plus * Great communication skills used to professionally respond to customers' inquiries * Basic PC skills (typing, Excel, Word) * Native level of Japanese with great Keigo ability Job Offer * Very flexible Work From Home system (almost full remote) * Very diverse and international company * Performance-based promotional system (not based on Seniority) To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.
企業について（社風など）	Our client is a very fast-growing Fintech organization in the buy-now-pay-later business.
応募条件	The successful candidate has spirite of initiative, is passionate about the industry and about providing excellent Customer Service, and is eager to potentially progress with their career! To be able to succeed in this position, the following credentials will be important: -Customer Support experience at a financial institution -Experience in payment-related industry would be a plus -Great communication skills used to professionally respond to customers' inquiries -Basic PC skills (typing, Excel, Word) -Native level of Japanese with great Keigo ability
英語能力	日常会話(TOEIC 475-730)
日本語能力	ネイティヴレベル
年収	日本・円 350万円〜 400万円