Call Center Operations Specialist at Global Insurance Provider | マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.の求人詳細

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2024.5.24 [Fri.]

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更新日 2024-04-02
掲載開始日 2024-04-02

Call Center Operations Specialist at Global Insurance Provider

人材紹介
スタッフレベル

この求人の取扱い会社	マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.
企業名	会社名非公開
職種	カスタマーサービス - コールセンター管理/オペレータ管理/スーパーバイザー
業種	生命保険・損害保険
勤務地	アジア日本東京都
仕事内容	As a Call Center Operations Control Specialist, you will be responsible for analyzing and improving the quality of the call center operations by monitoring staff's KPIs, creating training materials, checking and modifying the scripts based on company's internal regulations changes, and developing an improvement plan. Description As a Call Center Operations Control Specialist, you will be responsible for analyzing and improving the quality of the call center operations by monitoring staff's KPIs, creating training materials, checking and modifying the scripts based on company's internal regulations changes, and developing an improvement plan. Among the main responsibilities: * Create and update manuals and scripts when new sponsor calls begin or when new insurance products are launched and new clients call in * Analyze KPIs and call center operations as well as customer feedback to improve operations by communicating with other teams to change update practices * Creation and management of various tools such as talk scripts and FAQs. Creation and management of training materials for staff * Compliance: Manage and maintain best practice of the call center in accordance with internal regulations and compliance policies, by changing the call center scripts. * Managing inhouse call center personnel and outsourced vendors BPO - need to check BPO KPIs and quality as well NOTE: the same position is open also in Okinawa Profile The successful candidate has spirite of initiative, is passionate about making a difference and contributing to the operational excellence of the company, and is eager to using their communication skills to create a great and excellent Team environment. To be able to succeed in this position, the candidate needs to possess the following credentials: * Experience in a call center (outbound) operations * Knowledge of the Insurance industry * 利用者マニュアル・FAQの作成・更新経験 * Great communication skills that will be used to communicate with different team members * Fluent / Native level of Japanese (both verbal and written) * English language skills are a plus * Skilled in Excel and Powerpoint * Experience in office planning is a plus NOTE: needs to be residing in Japan and be eligible to work Job Offer * Great Team environment, a mix of western and Japanese style * Performance-based bonus paid once a year * Possibility for internal transfers to other positions after a while * Great work-life balance with remote work allowed To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675.
企業について（社風など）	Our client is a major global insurance provider with a presence in more than 50 countries.
応募条件	The successful candidate has spirite of initiative, is passionate about making a difference and contributing to the operational excellence of the company, and is eager to using their communication skills to create a great and excellent Team environment. To be able to succeed in this position, the candidate needs to possess the following credentials: -Experience in a call center -Knowledge of the Insurance industry -Great communication skills that will be used to communicate with different team members -Fluent / Native level of Japanese (both verbal and written) -English language skills are a plus -Skilled in Excel and Powerpoint -Experience in office planning is a plus NOTE: needs to be residing in Japan and be eligible to work
英語能力	日常会話(TOEIC 475-730)
日本語能力	ネイティヴレベル
年収	日本・円 600万円〜 1100万円