求人検索
企業名 |
株式会社エイチシーエル・ジャパン/HCL JAPAN LTD. |
---|---|
職種 |
事務系 - 営業事務/アシスタント/一般事務/受付
カスタマーサービス - カスタマーサービス/カスタマーサポート カスタマーサービス - その他 |
業種 | ITコンサルティング |
勤務地 |
アジア
日本
東京都
港区
|
仕事内容 |
ビジネス拡大につきカスタマーサポートスペシャリストを募集いたします。エントリーレベルの方も大歓迎です! 【職務内容】 To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard General requirement: (1.) Attendance/Login Hours/Unscheduled Leave/SLA targets as per defined by the process (2.) Improve skill level through self-development / nominating training programs Skill reverification Tests (3.) Meet the defined Quality Scores. Innovation & Process Improvement (4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for the achievement of common goals of the team (5.) Meet or exceed CSAT parameters as defined for the process. Responsibilities: • Answer all Inbound calls as per call flow procedure • Excellent written and Reading Japanese skills • Excellent Japanese Communication skills • Good English Communication, Reading and Writing skills • Native level in Japanese • Adherence to process to ensure high quality and customer service • Follow escalation procedures for issues uncontrollable at agent level. • Handling and solving Customer problems. • First call resolution • Break schedule adherence. • Involvement in motivational activities ,Implementing feedback given during monitoring sessions. • Update various logs like escalation log, complaint tracker etc. •Ensuring data security – proprietary data of customers |
企業について (社風など) |
About HCLTech: HCLTech is a global technology company, home to more than 221,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2023 totaled $12.9 billion. We have been named a Global Top Employer for 2023 and certified as a Top Employer in 25 countries by the Top Employers Institute across three regions, Asia Pacific, North America and Europe, for consistency in people practices across the globe. Of the 25 countries, HCLTech is ranked number one in 18 countries, including Japan. These accolades demonstrate our commitment to fostering a work environment with an innovative and a progressive work culture. To learn how we can supercharge progress for you, visit hcltech.com |
勤務時間 |
9:00-18:00を想定 休憩60分 クライアント先により多少変動の可能性あり |
英語能力 | 最低限のコミュニケーション(TOEIC 225-470) |
日本語能力 | 流暢(日本語能力試験1級又はN1) |
中国語能力 | なし |
年収 | 日本・円 300万円 〜 400万円 |
給与に関する説明 |
社会保険完備 教育研修 |
休日 |
有給休暇 完全週休2日制(土・日・祝祭日) 慶弔休暇 育児休暇 傷病休暇 |
契約期間 | 正社員雇用 |
最寄り駅 |
六本木一丁目駅 溜池山王駅 |