Reservations Management
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• Answer incoming calls including email and chat in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep the customer’s privacy and protect customer information
• Meet personal/team qualitative and quantitative targets
• Handle simple to difficult inquiries in a given span of time
• Manage different types of callers in a given span of time
• Achieve the given ...
The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger’s
inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat.
DUTIES AND RESPONSIBILITIES:
Primary Job Functions:
• Answer incoming calls including email and chat in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and enga ...
Business content
The IT project coordinator supports the project manager in ensuring that the project runs smoothly.
Translation of materials (Japanese to English), scheduling of meetings, organization and management of project materials
Support for creating monthly report materials, schedule management, etc.
・Follow up action items agreed at the project meeting
・ Various applications to clients (access card, user ID, PC)
・Scheduling IT project meetings
・Preparation of minutes ...