| Position : Service Desk First Line Support | ||
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| Company Name |  ピーティーエス・コンサルティング・ジャパン株式会社
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| Updated | 2010-07-06 | |
| Job Type | Consulting - IT Consultant (Other) | |
| Industry | IT Consulting | |
| Location | Tokyo | |
| Job Description | The Service Desk will act as the single point of contact for all user requests, inquiries and issues. Scope of responsibilities for First Line Support personnel will be as below: - Assisting users for desktops, printers, IP phones related issues and general IT related inquiries/issues. - Escalation to 2nd Line IT, Facilities & Corporate Services Support teams when necessary for problem resolution and requests. - End to end issues status tracking and logging of all user inquiries on Incident Management & Service Request database from user calls to problem closure. |
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| Company Info | PTS Japan is a leading independent IT Consulting firm with a proven track record for service innovation and delivery. Originally founded in 1983 in London, PTS now also has offices in most major global financial hubs including, New York, Hong Kong, Singapore, and Tokyo, where we have operated since 1997. PTS Consulting is an IT consultancy with a difference. Technical competence and a hands-on style are fused with strategic 'blue sky' thinking and business acumen. Add to this true independence, a 20-year track record and ISO 9001 status since 1993, and it is no surprise that PTS has been the consultancy of choice for many of the world's biggest names. PTS Facilities is a leading IT/Facilities relocation specialist. We provide our clients with end-to-end consulting services including extensive corporate services expertise in operational support, facility management and property consulting PTS Resourcing is a full services recruitment firm, and we pride ourselves on offering our valued candidates only the best career opportunities at the best financial industry firms. With PTS Japan, you'll find that our thorough and professional business processes, long-term relationship focus, service flexibility, and proven track record with leading financial firms, make us an obvious choice to move your career or business forward from today. PTS Consulting: www.ptsconsulting.com |
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| Working Hours | 09:00 - 18:00 | |
| Qualifications | - General PC skills (Windows) - Lotus Notes experience preferred but not necessary - Helpdesk experience in the Financial Sector preferred - Bi-lingual. Japanese absolutely a MUST with basic English communication skills. - Good people skills required. Lotus Notes desirable Windows |
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| English Level | Daily Conversation Level (TOEIC 475-730) | |
| Japanese Level | Fluent(JLPT Level 1) | |
| Salary | Depends on experience | |
| Other Salary Description | 社会保険完備 交通費全給 |
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| Holidays | 完全週休2日制（土・日・祝祭日） 有給休暇 |
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| Job Contract Period | Long and Short Term | |
| Nearest Station | Shinagawa / Tokyo / Others | |
