| Position : IT Service Desk | ||
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| Company Name |  ピーティーエス・コンサルティング・ジャパン株式会社
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| Updated | 2010-07-06 | |
| Job Type | Consulting - IT Consultant (Other) | |
| Industry | IT Consulting | |
| Location | Tokyo | |
| Job Description | - Monitor telephone and e-mail contact channels for clients’ incident and service request reports during normal business hours of 9:00 AM to 6:00 PM. - Log all incidents and service requests in the incident tracking system. - Resolve via telephone and remote support tools incidents related to MS Windows Operating Systems, MS Office applications, and other common desktop packages. - Visit clients’sites to resolve incidents and service requests. - Escalate incidents to management, technical authorities, and 3rd party vendors as appropriate. - Check known error and problem databases and associate incidents with existing entries in either. -On-call after-hours emergency support of clients as assigned. On-call support may involve emergency site visits. - Update inventories and documentation for clients as assigned. - Assist in the project management of clients’ office implementations. |
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| Company Info | PTS Japan is a leading independent IT Consulting firm with a proven track record for service innovation and delivery. Originally founded in 1983 in London, PTS now also has offices in most major global financial hubs including, New York, Hong Kong, Singapore, and Tokyo, where we have operated since 1997. PTS Consulting is an IT consultancy with a difference. Technical competence and a hands-on style are fused with strategic 'blue sky' thinking and business acumen. Add to this true independence, a 20-year track record and ISO 9001 status since 1993, and it is no surprise that PTS has been the consultancy of choice for many of the world's biggest names. PTS Facilities is a leading IT/Facilities relocation specialist. We provide our clients with end-to-end consulting services including extensive corporate services expertise in operational support, facility management and property consulting PTS Resourcing is a full services recruitment firm, and we pride ourselves on offering our valued candidates only the best career opportunities at the best financial industry firms. With PTS Japan, you'll find that our thorough and professional business processes, long-term relationship focus, service flexibility, and proven track record with leading financial firms, make us an obvious choice to move your career or business forward from today. PTS Consulting: www.ptsconsulting.com |
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| Working Hours | 09:00 - 18:00 | |
| Qualifications | - 1~3 years experience in IT industry. - Technical understanding of Windows OS and applications. - Good customer service skills. - Willing to learn. - Business-level English and native-level Japanese. Windows XP / 2003 Windows 2007 desirable |
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| English Level | Daily Conversation Level (TOEIC 475-730) | |
| Japanese Level | Fluent(JLPT Level 1) | |
| Salary | Depends on experience | |
| Other Salary Description | 社会保険完備 交通費全給 |
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| Holidays | 完全週休2日制（土・日・祝祭日） 有給休暇 |
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| Job Contract Period | Long and Short Term | |
| Nearest Station | Shinagawa / Tokyo / Others | |
