| Position : Supervisor, Desktop Support | ||
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| Company Name |  EIRE Systems K.K.
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| Updated | 2008-11-21 | |
| Job Type | IT (Hardware/Network) - Server and Machine Operation and Maintenance IT (Other) - Customer Support Engineer IT (Other) - IT Manager |
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| Industry | IT Consulting | |
| Location | Tokyo | |
| Job Description | EIRE Systems K.K., a leading IT Services and Consulting firm, is looking for a Manager/Supervisor for a new Desktop Support Team to work on-site at one of it customers - one of the world's most innovative and vibrant internet technology firms. As the successful candidate, you will LEAD A TEAM of desktop support technicians troubleshooting of desktop/laptop PCs and handheld devices, standard office and security applications, as well as general networking support issues. This is an excellent opportunity to TRAIN, COACH AND MENTOR a team of 1st and 2nd level IT Operations Support professionals. Tasked with analyzing and reporting on support data, documenting processes/procedures and recommending process improvements, this role would suit an experienced IT Support professional, capable of meeting program metrics, monitoring and reporting on individual performance and functioning as the ESCALATION POINT FOR TEAM MEMBERS and client interface on operational issues. You will work in the Tokyo region, with our Tokyo based clients. You should be comfortable working without constant supervision and be capable of identifying and prioritizing tasks. **Candidates should be based in Japan, available for interview, and be able to start working quickly. |
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| Company Info | EIRE Systems K.K. is a Project Management and IT Services firm specialized in the Finance sector. As you will discover when you visit our website - www.eire.co.jp - EIRE Systems has been successfully servicing our clients for over 10 years in Japan and now has subsidiary offices and/or global partnerships in the Asian, European, and US markets. Services we offer our clients include: + Infrastructure Project Management + IT Consulting and Project Management + Managed Services EIRE Systems is always on the lookout for experienced, career-focused technology and support professionals. IT Helpdesk and Desktop Support Engineers, Network Engineers (Network Administration, Network Design, Security, Telecommunications Engineers, Data Cabling) Server Administrators (Windows or UNIX) Server Specialists (Email and Messaging, Storage etc.) Market Data Specialists Database Developers and Administrators Applications Developers IT Infrastructure Project Managers MAC Coordinators (Moves, Adds, Changes) BCP/DR Consultants We also have on-going needs for bilingual non-technical and administrative support professionals, including: Project Assistants, Project Coordinators, Office Administrators Logistics / Distribution professionals |
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| Working Hours | 9：00～18：00（実働8時間） ※勤務先により異なります。 |
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| Qualifications | Management/Leadership: - Be able to demonstrate a previous history of leadership, working in large IT Support environments. - Working knowledge of the service level requirements of IT Operations in a large enterprise environment. - Proven ability to communicate effectively with both team members and management confidently and respectfully IT Support: - Extensive Windows XP and PC hardware and software experience. - Knowledge of network designs and support issues. Good troubleshooting skills. - Good knowledge of Microsoft Office products and Microsoft Exchange or Lotus Notes. - Experience in 1st and 2nd level technical support Language needs: Effective spoken and written Japanese and English communication skills |
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| English Level | Business Conversation Level (TOEIC 735-860) | |
| Japanese Level | Fluent(JLPT Level 1) | |
| Salary | Depends on experience | |
| Other Salary Description | 各種社会保険完備（雇用、労災、健康・厚生年金） 関東ITソフトウェア健康保険組合 資格取得奨励制度 詳しくは面接時にお問い合わせください。 |
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| Holidays | 週休２日制（土・日）／祝日／年末年始 ※ 勤務先により休日出勤が発生する場合もあります。 年次有給休暇 傷病休暇 特別有給休暇 慶弔休暇 |
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