| Position : Analyst | ||
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| Company Name |  BiOS/LINC Media Inc. |
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| Updated | 2008-09-22 | |
| Job Type | IT (Other) - In-house System Operator IT (Other) - Customer Support Engineer IT (Other) - Other |
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| Industry | IT Consulting | |
| Location | Tokyo Shinagawa-ku |
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| Job Description | A position for an escalation analyst aiding the 24/7 support of a well known global financial institution. Main function - Monitoring and escalation • Day to day 24 x 7 Operation Monitoring of specified systems Opening Incident Ticket by incident tracking tool and resolution follow up (*4) Notification to distribution list of trouble Escalation to appropriate parties and it’s Status tracking (*1) Data maintenance – contact list update and knowledge base input Customer impact information collection (*2) Recording and Reporting of said items (*3) Operation improvement feedback (what was good and what needs improvement) House keeping for productivity and office safety purpose • Off line Operation support Incident report information collection Reporting Secondary functions – Administrative work MIS report creation support Intranet development & improvement Ability to provide translation support, Japanese to English and English to Japanese. Ability to provide accurate reporting and attend weekly meetings with internal and client Management. Able to multi task and function in a high stress fast paced environment while providing support to a mission critical application. NOTE: Detail of *1, 2, and 3 Communication; To escalation contacts To a counter part in Singapore, US, UK To internal customers Team communication Detail of *4 Daily Call Log recording and Virtual Tech (global ticket management system) To be input real time, then reviewed by reporting manager Web based Hands Over Sheet To be completed by shift work end, then reviewed in hands over meeting |
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| Company Info | Required Skill MS Office manipulation skills for daily work Effective communication skills over a phone Decision making and escalation skills in a time pressure situation Customer Orientation thinking English – business, Japanese – fluent Team player and self starter Quick mail writing and reading Please also note that only applications from those candidates already possessing a valid work visa allowing standard full time employment will be considered. |
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| Working Hours | Day shift: 8:00am-17:00pm or 9:00am-18:00pm | |
| Qualifications | Required Skill MS Office manipulation skills for daily work Effective communication skills over a phone Decision making and escalation skills in a time pressure situation Customer Orientation thinking English – business, Japanese – fluent Team player and self starter Quick mail writing and reading Please also note that only applications from those candidates already possessing a valid work visa allowing standard full time employment will be considered. |
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| English Level | Fluent (TOEIC 865-) | |
| Japanese Level | Fluent(JLPT Level 1) | |
| Salary | Depends on experience | |
| Nearest Station | Tennozu Isle | |
