| Position : IT Support Engineer | ||
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| Company Name |  BiOS/LINC Media Inc. |
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| Updated | 2008-09-01 | |
| Job Type | IT (Other) - Customer Support Engineer IT (Other) - In-house System Operator IT (Hardware/Network) - Server and Machine Operation and Maintenance |
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| Industry | IT Consulting | |
| Location | Tokyo | |
| Job Description | An opening for a junior level IT Systems support engineer with a well known international bank, ideal for somebody with desktop support, helpdesk, and/or voice system experience. IT Support Engineer • Support and assist IT Staff in an efficient & effective manner o Prepare Request Forms o Prepare Draft documents o Administration o Basic user and vendor arrangement • IT Helpdesk o Investigate and fix Desktop issues which doesn’t need IT Second line support. o Forward the issue to Second line support if necessary and chase status. o Advise to OA(MS Office, Lotus Notes) software questions from users. o Receive Hardware setup request / software installation request from users and forward to Second line team. o Record Helpdesk incidents to local Helpdesk DB. • IMAC including Voice, Network and Market Data support o Install, maintain & support network equipment according to Group standards and best practice PC Telephone Voice Recording System Cabling. Dealer board & Market Data • IT Operation o Perform regular operation precisely in line with the manual o Prepare Draft Operation Manual in TKY |
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| Company Info | LINC Media was founded in 1996 by current CEO and President Terrie Lloyd to support foreign firms trying to enter Japan. In the ensuing years, the company grew into a full-fledged media firm with an English-language business magazine, recruiting service and bilingual technical support service. The sysytem integration division of LINC Media, BiOS provides multilingual technical consulting, integration, and support services all along the IT Spectrum. The business consultation division of LINC Media offers service such as market research, PR, office setup, recruiting, etc., as well as providing information and responding to enquiries from clients regarding the Japanese market. |
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| Working Hours | Includes shift work, (7:30 - 16:30) / (10:30 - 19:30). | |
| Qualifications | • Knowledge/Special Skills Requirements o Basic knowledge of PC hardware, OA software, and Network o English communication skill to non Japanese staff This position requires business level competency in both English and Japanese. Only applications from candidates already possessing a valid visa allowing full time work as normal in Japan will be considered. |
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| English Level | Business Conversation Level (TOEIC 735-860) | |
| Japanese Level | Business Level(JLPT Level 2) | |
| Salary | Depends on experience | |
| Job Contract Period | First 3 months, then renewable on review | |
