| Position : Technical Support Manager | ||
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| Recruiter | 
INTERESSE INTERNATIONAL INC. / インテレッセ インターナショナル インク
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| Company Name | Company name is not publicly visible |
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| Updated | 2008-06-17 | |
| Job Type | IT (Other) - Presales/Sales Engineer IT (Hardware/Network) - Communication Infrastructure (Including ISP and Career) IT (Hardware/Network) - Network Engineer |
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| Industry | Telecommunications | |
| Location | Tokyo | |
| Job Description | Acting as the customer advocate for the company, as a Technical Service Manager you will serve as a client consultant to continually drive the optimisation, stability and durability of their network and providing a consistently world class customer service. You will need to be accessible to the customer on a 24 by 7 basis, whilst being alert to potential revenue enhancing sales opportunities. Your main responsibilities as a Technical Service Manager will involve: * Producing standard network performance reports for review with customers * Providing knowledge for the company customer portals for web-based self service and network management tools, including offering customer training as necessary * Ensuring that network diagrams and designs are accurate and current for all customers * Maintaining regular communications for an assigned customer base to understand and manage performance expectations * Serving as the third level escalation point for trouble tickets * Project managing technical service improvement plans for chronic, critical customer issues * Delivering detailed root cause analyses and reasons for outage in response to catastrophic network issues * Providing second level support for complex network implementations and managed services requests. Partner with the Service Manager to identify and project manage large customers with e-bonding applications * Performing ongoing network hardening and diversity review to ensure customer understanding of the most appropriate recommendations * Working to improve support requirements for customer networks * Ensuring SLA compliance as required by contract |
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| Company Info | 米系大手通信企業の日本法人です。グローバルかつダイナミックな仕事ができます。 | |
| Working Hours | 9-5 | |
| Qualifications | Your skills and qualifications as a Technical Service Manager will ideally include: * A relevant degree or equivalent industry experience using in-depth technical telecommunications knowledge, customer support and service experience required * Cisco, Juniper Networks, Nortel, Microsoft, Checkpoint, CISSP security certifications are a plus * Strong working knowledge of network products, services and technologies including vendor products such as Cisco, Juniper, Nortel, Microsoft and Checkpoint * A demonstrable understanding of the issues and trends in the telecommunications industry that affect product and service solutions * Demonstrated expertise in managed services, security, converged and or integrated solutions (eg VOIP), data centers and hosting, VPNs, LAN/WAN internetworking and optimization, and traditional voice & data services recommended * Hands-on engineering or operational experience with WAN networking and/or other IT or security solutions is a major plus * TCP/IP and/or MPLS-based VPN routing and switching experience are essential * A proven ability to compare and contrast technologies and product choices * Experience in the management of international projects supported by customer facing, consultancy skills * Excellent interpersonal, written communications and presentation skills What we will be looking for in you: With a proven ability to learn on the fly, as a Technical Service Manager with the company you will demonstrate excellent time management and priority setting skills, and organizational ability. |
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| English Level | Business Conversation Level (TOEIC 735-860) | |
| Japanese Level | Native Level | |
| Salary | Depends on experience | |
| Other Salary Description | 社会保険完備 交通費全給 他完備 |
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| Holidays | 完全週休2日制（土・日・祝祭日） | |
| Job Contract Period | 正社員 | |
| Nearest Station | 新宿 | |
Recruiter
INTERESSE INTERNATIONAL INC. / インテレッセ インターナショナル インク