| Position : Cabling specialist ( On-site user support ) | ||
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| Recruiter | 
Manpower Japan Co., Ltd.
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| Company Name | Company name is not publicly visible |
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| Updated | 2008-07-14 | |
| Job Type | IT (Hardware/Network) - Communication Infrastructure (Including ISP and Career) IT (Hardware/Network) - Network Monitoring IT (Hardware/Network) - Network Engineer |
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| Industry | Computer | |
| Location | Tokyo | |
| Job Description | -Monitor the queues and act upon those tickets coming into their respective queues -Learn quickly when new products and services are introduced and create necessary documentation -Screening of tickets generated -Dispatching calls to the team members when necessary -Managing calls dispatched to team members -Responsible for end-to-end Call Management -Take ownership of all the tickets coming into Service group -Periodically updating calls/customer as required |
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| Company Info | Global Financial Company | |
| Working Hours | a. 7:00 ~ 16:00 b. 10:00 ~ 19:00 c. 14:30 ~ 23:30 |
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| Qualifications | -At least 1-2 years experience in Support field -Good technical knowledge on Windows NT, 2000 & XP -Good appreciation of TCP/IP networking, should have worked on LAN/WAN technology -Excellent communication skills, should be able to deal with users at all levels within the organization -Have worked on Helpdesk environment previously -Should be a good team player -Excellent analytical and proven problem solving skills -Ability to communicate effectively in both Japanese and English -Make judgment as to when the problem has to be escalated and should follow-up on the calls to ensure that the user is updated and close it once the solution to provided. -Should be willing to work in shift, late nights as well as on weekends |
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| English Level | Business Conversation Level (TOEIC 735-860) | |
| Japanese Level | Fluent(JLPT Level 1) | |
| Salary | JPY 3.8M - JPY 4.4M | |
| Other Salary Description | 社会保険完備 | |
| Holidays | Sundays ( 5 days a week in shift ) | |
| Job Contract Period | 1 year contract ( renewable ) | |
| Nearest Station | Roppongi, Tokyo | |
