| Position : COO Professional Services Firm | ||
|
||
| Recruiter | 
CDS株式会社 (CDSi K.K.) (Agent/Recruiter)
|
|
| Company Name | Professional Services Firm |
|
| Updated | 2008-07-08 | |
| Job Type | Executive - CEO/CFO/CIO/Other Consulting - Business Consulting Financial Market/Investment Bank(Finance Administration) - Other |
|
| Industry | Business Consulting | |
| Location | Tokyo | |
| Job Description | Based: Tokyo Reports To: Executive Committee More junior, but passionate candidates with strong business drive and strategic thinking are also welcome to apply! PRIMARY OBJECTIVE Manage the operations function of a 100 person growing professional services firm in Tokyo. Maintain service delivery platforms in a revenue-earning state, service quality standards, staff management aims, and agreed financial objectives. Other duties may be assigned as needed. Service delivery Manage service quality, setting system availability standards and change management and recovery procedures Operations Staff Training & Development Provide a superior working environment & conditions, including job descriptions, individual and team goals, staff performance reviews, training and coaching programs, internal promotion, succession management and support Process Improvement Establish effective processes to support timely service delivery and cost efficiency. Regularly measure and review process effectiveness Financial service reporting & trend analysis Determine standards, measure & report on Operational Key Performance Indicators Service Cost efficiencies. Identify significant areas of potential cost savings in procurement, service delivery, and staff expenditure Guidelines to ensure quality and confidentiality control over services Supplier Relationships Develop good working relationship with key suppliers to facilitate support requests and optimum supplier deliverables Support for the Sales & Marketing Functions Assist with the investigation, development and launch of new products and services. REQUIREMENTS High-level customer management Managing internal finance and HR operations and service delivery staff Staff management experience Good spoken and written Japanese & English Relevant experience in the professional services industry ATTITUDE AND BEHAVIOURS Work as a leader and team member, showing appropriate behaviors and respect to all employees and teams, working with a spirit of co-operation. Adept at Change Management – both system and people, process and corporate |
|
| Company Info | Very international and high profile professional services firm based in Tokyo | |
| Qualifications | REQUIREMENTS High-level customer management Managing internal finance and HR operations and service delivery staff Staff management experience Good spoken and written Japanese & English Relevant experience in the professional services industry ATTITUDE AND BEHAVIOURS Work as a leader and team member, showing appropriate behaviors and respect to all employees and teams, working with a spirit of co-operation. Adept at Change Management – both system and people, process and corporate |
|
| English Level | Business Conversation Level (TOEIC 735-860) | |
| Japanese Level | Native Level | |
| Salary | JPY 12.0M - JPY 25.0M | |
Recruiter
CDS株式会社 (CDSi K.K.) (Agent/Recruiter)