| Position : Tech Support Engineer / Customer Engineer | ||
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| Recruiter | 
SystemsGo Corporation
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| Company Name | Company name is not publicly visible |
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| Updated | 2009-01-07 | |
| Job Type | IT (Other) - Customer Support Engineer IT (PC, Web, Unix) - Business Application SE IT (Other) - Other |
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| Industry | Finance/Securities | |
| Location | Kanto Tokyo |
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| Job Description | Excellent opportunity to join a successful IT team in the financial field! Multinational financial firm, looking for bilingual candidates with at least 1.5 years of Tech Support experience demonstrating strong interest in IT & a good learning attitude. Arranging interviews now! Main responsibilities: - Resolve and report on customer / vendor queries and problems of medium to large complexity. Troubleshoot and quickly diagnose less complex problems in accordance with the Service Level Agreement (SLA) / key performance indicators and propose measures to prevent recurrence. - Provide support on all technical problems within own area of expertise, through the provision of telephone or on-line support. Work with the customer / vendor / partners to establish the root cause of problems and provide end-to-end service support, retaining ownership of a case, by resolving it individually or escalating it in accordance with the SLA. |
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| Company Info | Multinational financial firm supporting over 7000 financial institutions throughout the world. A friendly and dynamic environment which promotes talent and growth with excellent training and learning / development opportunities as well as competitive rewards. | |
| Qualifications | - Exposure to customer service function with good customer orientation - Ability to communicate with external / internal parties in fluent spoken and written Japanese and English at business level - Strong analytical and problem-solving skills, with ability to work under pressure in an independent manner - Previous helpdesk experience and knowledge of common operating system including IBM AIX, Sun Solaris, Windows XP & amp and IP networking an advantage |
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| English Level | Business Conversation Level (TOEIC 735-860) | |
| Japanese Level | Fluent(JLPT Level 1) | |
| Salary | JPY 5.0M - JPY 8.0M | |
| Other Salary Description | Commutation Allowance Social Insurance Education Training |
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| Nearest Station | Marunouchi Area | |
