| Position : Techincal Support Manager | ||
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| Recruiter | 
Stoneman Corporation
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| Company Name | Company name is not publicly visible |
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| Updated | 2008-08-21 | |
| Job Type | IT (PC, Web, Unix) - Business Application SE IT (Other) - Customer Support Engineer |
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| Industry | Software Vendor | |
| Location | Tokyo | |
| Job Description | * Manage support delivery capability in Japan. * Build and manage new support delivery capabilities in Japan, in association with other business stake holders * Design and implement necessary support infrastructure to facilitate the growing business in Japan * Establishes and maintains lines of communication with other organizations such as Sales and engineering. * May be involved in customer sales campaigns and marketing events. * Selects, develops, and evaluates personnel to ensure the efficient operation of the function. * Acts as adviser to subordinates to meet schedules and/or resolve technical problems. * Develops and administers schedules and performance requirements; may have budget responsibilities. |
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| Company Info | Software | |
| Working Hours | 9:00 - 18:00 | |
| Qualifications | * Degree in technology or Computer Science * More than 3 years of experience in managing technical teams in a multinational organization * Understanding of Linux and Open Source philosophy * Possess strong conflict resolution and time management skills * Ability to convey information in a clear and concise manner * Good customer presentation skills and communication * Ability to be on call, perform night shift and/or weekend shift duties * Previous Technical Support experience and/or Helpdesk experience preferred * Cerificates of Redhat are highly desirable. |
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| English Level | Daily Conversation Level (TOEIC 475-730) | |
| Japanese Level | Native Level | |
| Salary | JPY 8.0M - JPY 12.0M | |
| Other Salary Description | Social Insurance Commutation Allowance |
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| Holidays | Five-Days Workweek Paid Holidays Sick Leave |
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