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This posting is managed by: | Fidel Consulting KK |
---|---|
Company Name | Company is not publicly visible |
Job Type |
IT (PC, Web, Unix) - Database SE
IT (PC, Web, Unix) - Web Application SE IT (PC, Web, Unix) - Business Application SE |
Location |
Asia
Japan
Tokyo
|
Job Description |
Coordinating / leadership among responsible teams accross onsite/offshore as PMO manager/Fin. domain lead(DL) Regular work (Inquiry/Service Request handling, Trouble shooting) as Fin. DL/M365 onsite support Team management including team member capability enhancement/improvement Customer communication & documentation on a regular/ad-hoc basis Emergency & escalation handling based on customer registered callout procedure Manage and execute the small enhancement for responsible applications |
Company Info |
This company is a leading foreign-affiliated solutions and services provider in the information, communications, and technology (ICT) industry. With over 130,000 employees in 90 countries, they provide innovative IT solutions to nearly 1000 global customers, including Fortune 500 companies. Measures against passive smoking】 No smoking indoors allowed |
Job Requirements |
More than 10 years (Flexble for good candidate) Communication with Customers PICs at both IT/Business sides and other service provider relevant team(Infra support) Communication with other relevant team(Collaborated/counterpart application) Customer expectation management , escallation handling ITIL IT service strategy knowledge Basic level Knowledge of app. program (Mandatory: Java/C, VBA, Nice to have: Oracle HFM hands-on experience(Metadata,FDMEE,Data Form,Financilal Report,Rule,Shared Service,ADF,SmartView), SAP HANA based) Basic level Knowledge of DB(Mandatory:Oracle/SAP/SQL server), System Networking Basic level accounting knowlege Skills like Project management ,SDLC process mgt.,Risk/Task/Quality/schedule/Cost management, Usage of Ticket management system(e.g. ServiceNow),M365 Requirement analysis, supporting and guiding responsible team on functional and technical areas as required Excellent written and verbal communication with customer for problem solving, issue handling or requirement gathering in Japanese Ability of propose a plan of Kaizen or Lean activities to improve customer satisfaction Japanese Language: Japanese native bilingual language required and business level english |
English Level | Business Conversation Level (TOEIC 735-860) |
Japanese Level | Native Level |
Salary | JPY - Japanese Yen JPY 8000K - JPY 9000K |