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Updated 2024-04-23
Activated 2024-04-23
Activated 2024-04-23
[CS/Counselor] We are recruiting individuals to handle customer service on an online medical consultation platform
- Employer
- Entry Level
- Women Welcome
- No Dress Code
- Work-Life Balance
- Reduced Work-Hours
- International Team
- Startup Company
- Foreign Affiliated Company
- No Transfer
- Rapidly Growing
- Working Parents Welcome
| Company Name |
eLife Inc. |
|---|---|
| Job Type |
 Customer Service - Customer Support |
| Industry | Medical/Healthcare Services |
| Location |
Asia
Japan
Tokyo
Shinagawa
|
| Job Description |
【Job Description】 1. Customer Support Duties 2. Counseling Duties 【Job Details】 1. - You will handle inquiries from customers via LINE or email. - Through analyzing inquiries, you will contribute to improving the quality of service and customer support. 2. - You will listen to customers' situations and concerns, and support the smooth and appropriate prescription of medication. - You will provide counseling on doctor's cosmetics, ensuring that customers can select products appropriately. |
| Company Info |
【About eLIfe】 eLIfe Co., Ltd. is a global startup company operating an online medical consultation platform. We envision supporting everyone to lead fulfilling lives through technology, and collaborate with partner clinics to operate a platform where prescriptions are completed smartly online for users with health-related concerns. Comprising a multinational and experienced team, we leverage individual knowledge, experiences, and networks to drive business forward. 【Passive Smoking Countermeasures】 Smoking is prohibited inside the building. |
| Working Hours |
【Work Schedule】(Common for Positions ① and ②) Shift work, including Saturdays, Sundays, and public holidays, with 5 days per week. (Part-time work with fewer than 5 days per week and remote work are also available.) 【Working Hours】(Common for Positions ① and ②) 8 hours of actual work between 10:00 and 19:00 (1-hour break included). *Shortened working hours can be accommodated based on personal circumstances. |
| Job Requirements |
【Preferred Qualifications】 - Individuals with the following work experience are welcome: ① - Call center - Customer support - Other customer-facing roles ② - Face-to-face customer service - Call center - Sales experience in BtoC sector |
| Japanese Level | Native Level |
| Salary |
JPY - Japanese Yen JPY 3000K - JPY 5000K
（Monthly Salary Range: JPY - Japanese Yen JPY 250K - JPY 416.667K *Divided into12month ） |
| Other Salary Description |
Social Insurance |
| Holidays |
Paid Holidays Congratulatory or Condolence Leave Child-care Leave |
| Job Contract Period |
Full-time employment |
| Nearest Station |
・4-minute walk from Fudomae Station on the Tokyu Meguro Line ・10-minute walk from JR Meguro Station |
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