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Daijob.com is Japan's definitive job site for multilingual professionals.
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Updated 2024-03-07
Activated 2024-03-06
Activated 2024-03-06
Customer Support Specialist Japanese Speaker)
- Recruiter
- Staff Level
- More Than 5 Positions Open
- Work-Life Balance
- Five Days Workweek
- Career Options Available
- International Team
- Major Company
- Urgent Hiring
- Global Company
- Experience Welcome
- No Experience Required
| This posting is managed by: | Career International FOS Sdn Bhd |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
Finance/Accounting - Finance & Corporate Finance
Customer Service - Customer Support Customer Service - Call Centre Manager/SV |
| Location |
Asia
Malaysia
Pulau Pinang
|
| Job Description |
Responsibilities -Provide timely support to customers through available communication channels (inbound phone calls and email). -Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times. -Identify and escalate priority issues through appropriate channels as and when necessary. -Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience. -Maintains and improves quality of service by sharing suggestions and recommendations. -Keeps job knowledge and skills up to date by attending training and continuously learning. -Meets all key performance indicators set by the company and client. -Adheres to the policies and procedures set by the company and client. |
| Working Hours | Rotational Shift |
| Job Requirements |
Requirements: -Bachelor’s Degree or at least Diploma or equivalent in any discipline. -Must have Japanese Language proficiency (reading,writing,speaking and oral comprehension) -Minimum of 6 months work experience in customer support in any industry. -Fresh graduates are welcome with degrees in the following disciplines. -Call center experience is not a ‘must’ but would be a distinct advantage. -Ability to handle queries and objections in a professional manner. -Able to receive continuous feedback and work in a fast-paced working environment. -Positive attitude and willingness to learn and go the ‘extra mile’. -Good reasoning and analytical skills. -Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations. -Minimum typing speed of 40wpm with a 90% accuracy score. -Computer literate and fully conversant in Microsoft Windows and Microsoft Office |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Native Level |
| Salary | MYR - Malaysian Ringgit MYR 98K - MYR 118K |
| Other Salary Description |
health insurance career growth |
| Holidays | Five-Day Workweek |
Additional listings by this company
- Call Centre Executive (Japanese Speaker) - Work From Home / JPY - Japanese Yen JPY 2000K - JPY 3000K
- Customer Service Specialist / MYR - Malaysian Ringgit MYR 118K - MYR 158K
- Service Desk Agent (Japanese Speaker) / MYR - Malaysian Ringgit MYR 58K - MYR 78K
- Customer Support (Japanese Speaker) / MYR - Malaysian Ringgit MYR 78K - MYR 98K
- Technical Support (Japanese Speaker) / MYR - Malaysian Ringgit MYR 58K - MYR 118K
- Customer Service Specialist (Japanese Speaker) / MYR - Malaysian Ringgit MYR 58K - MYR 98K
- E- Payment Support Specialist (Japanese Speaker) / MYR - Malaysian Ringgit MYR 58K - MYR 78K
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